Web Navigator Troubleshooting

This section contains information to help users address problems that they may encounter with the Web Navigator. To have a successful install, you must completely remove all references to the old version. Refer to the "Uninstalling Web Navigator" section of the ENOVIA Live Collaboration Server Administration Guide for details.

Related Topics
Server Diagnostics
Miscellaneous Troubleshooting
ENOVIA Studio Modeling Platform Troubleshooting

Set Context Problems

The table below shows possible causes and solutions to typical errors that can occur when starting up a Web client.

Symptom Possible Causes Solution
Server throws a General Protection Fault (GPF) or "Dr. Watson" error when setting context No connection file was found. Confirm that the connection file (MATRIX-R file) is located in MATRIXHOME, as defined in the enovia.ini file, and that a defined Oracle database alias matches the connect string entry in the connection file.
Database alias not defined.
Connect string in connection file doesn't match database alias.

Installation on UNIX

Problem
After installing an ENOVIA Live Collaboration client (either ENOVIA Studio Modeling Platform Rich Clients or ENOVIA Live Collaboration Server), when you attempt to connect to an Oracle database you receive the following error:
ORA-07268: szguns: getpwuid error
Solution
Open the passwd file from the /etc directory and append a plus sign followed by a colon (+:). This allows both NIS and local users.

Look and Feel

Problem
Web Navigator appears with the metal look and feel instead of the Windows or motif look and feel.
Solution
If the Web client has installed applications that include a JDK, the PATH and CLASSPATH variables may be set for use with the other application. Check your PATH and CLASSPATH to ensure that they do NOT refer to other JDKs like Symantic Visual Cafe 3.0. If they do, you can either remove these entries from the PATH and CLASSPATH values on the client, OR you can add the following parameter to the HTML page on the server that contains Web Navigator: 
<param name="LAF" value="windows">

The value may also be "motif". Refer to the "Configuring Web Navigator" section in the ENOVIA Live Collaboration Server Administration Guide for more information on this and other parameters.