Demoting a Defect Action

When necessary, you can demote a Defect Action from one state to an earlier state in its lifecycle. For example, if the Quality Assignee determines that the fix does not resolve the Defect, that person can demote the Defect Action from Test to Open.

If you demote a Defect Action from Closed to Open and the Defect Action had dependent Defect Actions, you are notified that you need to check those dependencies to determine if any of the dependent Defect Actions also need to be re-opened.

Before you begin: View the Properties page for the Defect Action.

  1. From the page Actions menu or toolbar, click Demote to Open. This action only shows in the Test or Closed states.



  2. Enter an explanation for why the Defect Action is being demoted.

  3. Click Done.

The Defect Action is demoted to its prior lifecycle state. All people subscribed to the Defect Action are notified. The Defect Action shows the explanation entered here in the Reason for Demotion field on the Properties page; and, if subsequently promoted, removes that field from the Properties page.