Processing a Rejected Task

After the task assignee completes a task that is marked as Needs Owner Review, the task is promoted to the Review state and the route owner reviews the task. If the owner approves the task, the system promotes the task to Complete and notifies the task assignee. If the owner rejects the task, the system demotes the task back to Assigned and notifies the assignee. The task assignee must complete the task again based on the review comments the route owner entered. Furthermore, if a Task is rejected the task is not restarted. The Route owner must create a new Task if further information is needed for the Task.

After the task assignee completes a task that is marked as Needs Owner Review, the task is promoted to the Review state and the route owner reviews the task. If the owner approves the task, the system promotes the task to Complete and notifies the task assignee. If the owner rejects the task, the system demotes the task back to Assigned and notifies the assignee.

When rejecting a task, the route owner may reassign the task to someone other than the original assignee. The new assignee receives the notification and must complete the task. This means you might receive a notification about a task that is rejected even though you did not work on the task originally.

Before you begin: View the properties for the task. See Route Task Properties.
  • Complete the task again based on the review comments the route owner entered.

    You complete a rejected task in the same way you complete a new task, as described in Completing a Route Task, with these differences:


    • You, the task assignee, will receive a Review Complete notification about the task and can click the hyperlink in the message to access details about the task. Alternatively, you can click the task's Name from the Tasks pages as you would any Assigned task.
    • Review the information on the Properties page for the task, focusing especially on the Review Comments. These are comments the route owner entered to explain how the task should be completed. Also look for updated information in the other fields, such as new Instructions, a new Due Date/Time, and a different Action.