Creating a New Issue

All users can be given access to create an issue related to an item. Once created, an issue is auto-named according to the naming conventions set up by the Issue Manager.

If the Semiconductor Accelerator for IP Management is installed, any person or role who has read access to library levels and classified items can raise issues on a document or specification connected to a classified part.

  1. From the global toolbar, click > Issues > Create Issue, or if the Semiconductor Accelerator for IP Managementor ENOVIA Semiconductor Accelerator for Team Collaboration is installed, select > Help desk > Create Issue.

    Or

    Click Create New or Issues > Create Issue from the page Actions menu or toolbar on any Issues list page.

    Or

    Click > Engineering > Change > Create Issue from the global toolbar.

    Or

    1. On the Navigate DesignSync page, select a DesignSync object.
    2. From the Actions menu, select Create Issue. The Create New Issue page opens.

      If the DesignSync object you selected has an associated object in ENOVIA, the Create New Issue page fills in the object name in the Reported Against field.

      If the DesignSync object does not have an associated ENOVIA object, the system either automatically creates the object or shows the Connect to DesignSync Object page. Your System Administrator configures this functionality. If this page opens, see Creating a New Document for details. Either way, a new business object is created and the name of this object is entered in the Reported Against field.

      You may see a subset of the following fields depending on the ENOVIA products installed.



  2. Enter details about the issue:

    Field Name Description
    Type Leave the value as Issue unless there is another type. If another type is defined for creating issues, click to select that type. See Selecting a Type for using the Type selection page.
    Description Type details about the issue.
    Reported Against Click to search for the object you want to create the issue for. For a system without DesignSync file access, see reportedagainst; for a system with DesignSync file access, see reportedagainstdsfa.
    Escalation Required If the issue requires upper management support for resolution, click Yes.
    Estimated Start Click and select the date on which issue resolution will begin.
    Estimated Finish Click and select the date on which issue resolution will end.
    Priority Select the priority for the issue. Values are Pre-assigned, Medium, Low, High, or Urgent.
    Co-owners Click to search for and select one or more people who will be responsible for the issue.
    Problem Type Select the type of problem from the drop-down list.
    Resolution Recommendation Type details if you have a recommendation for how to resolve the issue.
    Steps to Reproduce Type a procedure for reproducing the problem causing the issue.
    Category/Classification Click to select a category for the issue.

    To expand a category:


    1. Click the "+" sign.
    2. Click the button next to the category or classification you want to select.
    3. Click Done.
    Reporting Organization Click to search for and select the company that is reporting the issue.
    Policy If the property to display the policy list is set to "True" in the properties file, select a policy from the drop-down list. Otherwise, this is a read-only field.
    Vault Select the vault to contain the issue.

  3. To define the Reported Against value for an Issue for a system that does not have DesignSync file access active, follow these steps:

    1. Click for Reported Against to search for the object you want to create the issue for.



    2. Enter the search criteria. See Searching Using the Consolidated Search Form for details.
    3. Click Find.
    4. Select the needed item.
    5. Click Done.

    The selected or newly-created object is entered in the Reported Against field.

  4. To define the Reported Against value for an Issue for a system with DesignSync file access, follow these steps:

    1. Click for Reported Against to search for the object you want to create the issue for.



    2. Select the type of object to search for:

      Reported Against. To search for any object other than DesignSync files or folders.

      Reported Against DesignSync File/Folder. To search for a DesignSync object.

    3. Enter the search criteria.

      For standard objects, see Searching Using the Consolidated Search Form for details.

      For DesignSync file or folders, see Creating a New Document for details.

    The selected or newly-created object is entered in the Reported Against field.

  5. When finished, select an option:


    • To create the issue and exit the page, click Done.
    • To create the issue and leave the data on the page (for creating another issue), click Create Issue.
    • To clear the data on the page and start over, click Clear All.
    • To close the dialog box, click Cancel. All issues previously created are committed.

The issue is created and auto-named. At this point, any user can read the issue. To list all issues, see Issues Page.