Creating a Defect Action

You can create a Defect Action either when promoting the Defect to the Open state, or from the toolbar in the Defect Actions category page for the Defect. A Defect Action is created in the Evaluate state.

A Defect must be in at least the Open state before Defect Actions can be created. If the Defect is in the Closed state when a Defect Action for it is created, the Defect is demoted to the Open state.

  1. Follow one of these procedures to open the create page:

    1. View the Properties page for a Defect. The Defect must be in the Evaluate state. See Viewing Defect Details.
    2. On the page toolbar, click Actions > Promote to Open .

    Or,

    1. View the Properties page for a Defect. The Defect must be in the Evaluate state. See Viewing Defect Details.
    2. From the page Actions menu or toolbar, click Add Defect Action.

    Or,

    1. View the list of Defect Actions for a Defect. See Managing Defect Actions.
    2. From the page Actions menu or toolbar, click Add Defect Action.


    Create Defect Action

    The Defect Details section shows several fields from the Defect for reference.

  2. Enter these details:

    Basics

    • Description. Enter a detailed description of the Defect Action.
    • Defect Action Type. Select an option from the drop-down list.
      • Software
      • Hardware
      • Documentation
      • Test
    • Subscribers. Click the ellipsis button to select people who should be notified whenever a change is made to this Defect Action. The list of subscribers for a Defect Action includes the subscribers to the Defect, and you can additional people.

    Summary

    • Notes. Use this field to enter discussion notes about the Defect Action.


      Notes

  3. Click Done.

  4. After creating a Defect Action you also need to perform these steps: