Managing Defects

Several pages within Defect Management list defects and summarize the details for each defect.

The columns that display on these pages are the same; the actions you can take depends on which page you are viewing and your role. The table described in this section displays when you view any of these pages:


  • Defect Assessment Dashboard
  • Duplicate Defects category (for a Defect)
  • Related Defects category (for a Defect)
  • Defects Reported category (for a Product)

  1. From the global toolbar, select3DS > Defect Management > Defect Assessment Dashboard.

    Or:

    View any of the category pages listed above.


    Defect Assessment Dashboard

    If you do not see the needed defect, you can search for it. See Searching for Defects.

    For each Defect, this page lists these details:

    Basics


    • Name. The name of the Defect (usually an autoname). Click to view the Properties page for the Defect. See Viewing Defect Details.
    • Title. A brief description of the defect.
    • Description. A more detailed description of the Defect.
    • State. The current lifecycle state of the Defect.
      • Submit. Additional details need to be provided for the defect.
      • Evaluate. All the needed details have been entered and the Defect is ready for assessment.
      • Open. The Defect is being worked on and there are one or more Defect Actions associated with the Defect.
      • Closed. All Defect Actions associated with the Defect have been completed and the Defect is considered resolved.
      • Rejected. The Change Board determined that the problem is not considered a Defect.
    • Priority. The priority of the Defect, a value from P0 (the highest priority) to P3 (the lowest priority).
    • Severity. How severe the Defect is, a value from S0 (the highest severity) to S3 (the lowest severity).
    • Owner. The person responsible for managing the defect and its fix. This is the person who has lead responsibility for the Development Manager role for the organization that has Design Responsibility for the Product.
    • Originated Date. The date the Defect was created.
    • Originator. The person who created the Defect. Click to view the Properties page for that person (see Person Properties).

    Status. Does not show for the Duplicate Defects or Related Defects category.


    • Reason for Rejection. If the Defect was rejected, shows the reasons.

    Reporting Information:


    • Reported Against. The primary Product, Feature, Requirement, or other object that the Defect is reported against. Click to view the object's Properties page. View the Reported Against category for the Defect to see additional objects that the Defect affects.
    • Reporting Organization. The organization of the person who reported the Defect. Click to view the Properties page for the listed organization.

    Defect Change Board. Does not show for the Duplicate Defects category.


    • Change Responsibility. The organization responsible for implementing and verifying the fix for the Defect. Click to view the Properties page for the organization.
    • Change Board. Click to view the list of people on the Change Board. See Managing the Change Board for a Defect.

    Edit (Edit). Click to open the Edit Details page for the Defect. See Editing a Defect's Details.

    New Window (New Window). Click to open the Properties page for the Defect in a new window. See Viewing Defect Details.

  2. To filter the list of Defects, select an option from the drop-down menu at the top, right:

    For the Defect Assessment Dashboard:

    • New Submissions. Shows Defects in the Submit or Evaluate states.
    • In Process. Shows Defects in the Open state (the Action Assignee is working on a Defect Action or the Quality Assignee is testing the resolution).
    • Closed. Shows Defects in the Closed state.
    • All. Shows all Defects that you have access to.

    For the Defects Reported page:

    • Primary. Lists Defects where this product was selected in the Reported Against Product field.
    • Secondary. Lists Defects where this Product was added as an additional Reported Against product (on the Reported Against category for the Defect).

  3. Use the page Actions menu or toolbar to work with Defects:

    On the Duplicate Defects page:

    • Mark as Duplicate. Opens a search page where you select another Defect to indicate that this Defect duplicates that existing Defect. See Searching for Defects. After selecting the duplicate, this Defect is promoted to the Rejected state and "Duplicate" is entered for the Reason for Rejection. This Defect is listed in the Duplicate Defects category for the selected Defect.
    • Remove. Removes the selected Defects from the list; click OK to confirm.
    • Edit. Opens the edit page for the list of defects. See Editing Multiple Defects.

    On the Related Defects page:

    • Add Related Defect. Opens a search page where you select another Defect that is different from this one, but related to it. See Searching for Defects. Each Defect is listed on the other Defect's Related Defects category.
    • Remove. Removes the selected Defects from the list; click OK to confirm.
    • Edit. Opens the edit page for the list of defects. See Editing Multiple Defects.

    On the Defects Reported page:

    • Mass Reject. Rejects the selected Defects. All selected Defects must be in the Submit or Evaluate state, or if Open, all Defect Actions must be closed. See Rejecting a Defect. The same Reason For Rejection and Notes are entered for each selected Defect.
    • Delete. Deletes the selected Defects; click OK to confirm.
    • Edit. Opens the edit page for the list of defects. See Editing Multiple Defects.